THE VIRTUAL CONCIERGE FOR HOTELS

The hotel info voice application

DiscVision provides varies systems and technologies to build a virtual concierge based on SmartSpeaker systems such as Google Home or Amazon Alexa for the hospitality market.

The solutions that are provided by are:

  • Easily customizable to the requirements of a single hotel or group of hotels using an interactive web application to customize the various services offered by the Hotel Info voice app.
  • Integrated with a number of Hotel management systems for the implementation of a complete service fulfilment.
  • Scalable to large number of clients per hotel and support hotel groups / chains
  • Support of various technological platforms such as Amazon Alexa, Google Home and Dialogflow AI.

Services offered by the Hotel Info voice application

The Hotel Info app offers a huge number of services which are fully customizable to the requirements of the hotel, boarding house and overall.

Service Category
Eat and Drink

Service
Restaurants / Bars in the hotel

  • The service provides information about all restaurants, bars within the hotel, ist opening hours and a rough overview what the guest can expect in each location.

Service
Room service

  • This service provides information about the room service for ordering food and beverages to the room. If gives some overview when this service is available, phone number were orders can be done. In an extended version it will also be pos-sible to place orders here.

Service
Drinks and snacks by vending machine

  • This service gives location about vending machines within the hotel for beverages, snacks, ice and everything else.

Service
Breakfast in the hotel

  • This service gives information about the break-fast time, it allows to order or cancel the break-fast and gives information about the local of the breakfast room within the hotel.

Service
Early bird breakfast

  • This service gives information about a very early breakfast, what is offered her and where this is available. The service also allows to order this early breakfast by a hotel guest.

Service Category
Wakeup call

Service
Wakup call

  • This service allows to request a wakeup call, change that time later on, or cancel the call completely.

Service Category
Business Services

Service
Business Services

  • This service gives information about the business center within the hotel, what services it offers and where it is located. It also gives information about the opening hours of the business center.

Service Category
Car, Rental car, parking

Service
Parking at the hotel

  • This service gives information about the garages and parking places that are available within the hotel. It tells about the costs of the various parking location and gives also alternatives for parking in the local area.

Service
Public transport

  • This service gives information about the public transport stations and their major destinations that are close to the hotel. Public transport services such as train, bus and underground are described here. Information is also given where more details can be received.

Service
Rental car

  • This service gives informmation about some local rental car companies.

Service
Shuttle services

  • This services gives information about shuttle services that are offered by the hotel. Examples for such services are shuttle services t the airport, train station and other major locations.

Service
Patrol station

  • This service gives information about some local patrol stations, their street names, and distance to the hotel as well as opening hours of these stations.

Service Category
Sports in the hotel

Service
Common Information

  • This service gives a common overview of all sports facilities in the hotel as well as in the local environment of the hotel as long as these locations are accessible by the hotel guests. It describes the locations on a high level.

Service
Bicycle rental service

  • This service gives information about some bicycle rental services that are close to the hotel or even within the hotel. It describes the offering and gives the opening hours of this rental service.

Service
Gym

  • This service gives the location and opening hours of the gym in the hotel. It also describes what exercises the guest can do in the gym of the hotel.

Service
Wellness, Spa, Massage, Pool, Sauna, …

  • This service gives the location and opening hours of the overall Wellness area consisting of spa, massage or pool within the hotel. It describes the different services that can be used there and gives information further useful details of each service for the hotel guest.

Service Category
Your stay in the hotel

Service
Default Checkout time and procedures for checkout

  • This service gives information about the default checkout time. These times might be different for weekdays and for the weekend. All this will be described here. Also information will be given how the checkout can be done.

Service
Perform the Checkout

  • This service actually allows performing the checkout itself. Thus, the frontdesk is informed that the user wants to perform checkout. If there are any questions to the guest then the service informs the user that has to see the frontdesk before leaving the hotel. In case that everything is set, the service in-forms the hotel guest that he can leave the hotel now.

Service
Late Checkout

  • This service gives information about late-checkout and the terms for such a late-checkout. The service also allows to book such a late-checkout.

Service
Luggage

  • This service gives information about placing the guest’s luggage in the hotel after checkout of the room. If such a service is not possible within the hotel itself the service can also link to external services for luggage storage that are available on airports, train stations and other locations. The service also gives information about services to get the luggage out of the hotel room and transport it within the hotel. The service allows ordering such a service. The hotel guest can provide a time when the luggage has to be taken out of the hotel room.

Service
Laundry services

  • This service gives information about the laundry service if this is available within the hotel. If such a service is not available in the hotel, information can be given to external service providers. Details such as how to provide the laundry, costs of the service, times of the service etc. are given here. The guest can request the pickup of the laundry or the service itself depending on the available service within the hotel or external.

Service
Childcare

  • Information is given here about childcare service that might be available in the hotel. The opening hours, the costs of the service as well as the way the childcare is done in the hotel are described here. The service itself can be ordered here.

Service
Shoeshine automat

  • This service gives information about the location of the shoeshine automat within the hotel.

Service
Hair Stylist

  • This service gives information about the hair stylist that is available in the hotel or in the local neighborhood of the hotel. It gives the opening hours of the hair stylist and the exact location within the hotel. It also gives a phone number to get more information and / or book a date at this hair stylist.

Service
Payments

  • This service gives information about the possibilities to pay the bill for the hotel. In an advanced version of this service it gives the current balance.

Service Category
Your room

Service
Cleaning your room

  • This service allows ordering the cleanup of the room or cancel such a service respectively delay for a later time of the day.

Service
Towls

  • This service allows ordering of towls to the room. The number of towls as well as when they have to be delivered can be described to the front desk.

Service
Newspaper

  • This service allows ordering some newspaper to the room. The available newspapers are described to the user. The user can tell when he wants to get this newspaper. It is also possible to order a repeated delivery of this newspaper per day.

Service
Iron in your room

  • Information is given about the iron that is available in the room and allows to makeup own clothes by the guest. Some safety regulations are given here as well.

Service
Climate control / Heating

  • This service gives some information about the climate control and / or heating system within the room. It gives details about how to set the climate system and the heating and gives a phone number for necessary help on this. In an advanced and integrated version of this voice system it can be possible to set the climate control and the heating via a voice command.

Service
Lighting in your room

  • This service gives information about the lighting system in the guest room. It tells how it is operated and handled. It also gives a phone number for necessary help on this. In an advanced and integrated version of this voice system it can be possible to set the lighting in the room via voice commands.

Service
Handling the Safe

  • This service gives information about the handling of the safe in the hotel room.

Service
Smoking, Smoking areas

  • This service gives information about the smoking policy within the hotel. It tells the user if it is allowed to smoke within the room or not. If available it also tells the hotel guest where smoking areas are available in the hotel.

Service
Repair services

  • This service allows to ordering some craftsman for fixing of any issue that might have happened in the hotel room. In general the service gives hotel guest the possiblity to describe an issue that they see in their room. Examples are a broken lamp, an issue in the bathroom, the TV system does not work or a specific TV channel cannot be received etc. This issue is reported to the help desk and they can then perform an action on this. The hotel guest will be informed via the voice platform on the status of fixing that issue.

Service
Rating

  • This service allows for the hotel guest to give some rating for the hotel and its services. This rating is provided not online but into the hotel management system only. So it can be used by the hotel manager to improve his service offering.

Service Category
Reception

Service
Reception

  • This service gives information about the reception / front desk of the hotel. It tells the operation hours of the reception as well as the services that are offered there. The service also allows to request a return call to the room of the guest.

Voice Controlled Home Media Solutions

Contact us

Phone number

+49 5251 879040

Address

Karl-Schurz-Str. 19,
33100 Paderborn, Germany
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